Return & Replacement Policy

NKZIO creates every product on demand and according to the customer's selected design, personalization, size, and product options. Because each item is custom-made, personalized and customized products cannot be returned or exchanged for reasons such as change of mind, incorrect size selection, color preference, or ordering mistakes made by the customer.However, if your order arrives with a manufacturing defect, printing defect, incorrect product, incorrect size sent by INKZIO, or is damaged during transit, we will investigate the issue and provide an appropriate resolution in accordance with this policy.

• Report issues within 7 days of delivery for manufacturing defects.
• Report transit damage within 48 hours with unboxing photos.
• Late reports may be reviewed at our discretion but are not guaranteed.

1. Email support@inkzio.store with subject line: "Return/Replacement – [Order Number]".
2. Include clear photos of the product, print area, size label, and packaging.
3. Describe the issue and whether you prefer replacement or refund.
4. Our quality team responds within 2 business days with a resolution.

Approved replacements are reproduced at no additional product cost. Standard shipping timelines apply. We may request return of the defective item in rare cases; return shipping labels will be provided when required.

• You received the wrong product or wrong size compared to your confirmed order.
• The product has a manufacturing defect.
• The print quality is defective (misprint, missing print, severe color issue, or damaged artwork caused during production
• The product was damaged during shipping
• You received an incomplete order.

• Change of mind after placing the order.
• Incorrect size selected by the customer.
• Incorrect color or product variant selected during checkout.
• Customer-uploaded artwork with low quality, spelling mistakes, or design errors approved before printing.
• Minor color differences between on-screen previews and the final printed product.
• Damage caused by improper washing, ironing, misuse, alteration, or normal wear and tear.
• Products that have been used, washed, modified, or intentionally damaged after delivery
• Normal wash wear, fading from improper care, or damage from misuse.
• Designs that appeared correctly in the approved preview but differ slightly from screen display.
• Products altered after delivery (hemmed, washed, or modified).
• Because every product is printed specifically for you, all customized and personalized products are non-returnable and non-exchangeable

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019. You may escalate unresolved disputes to the relevant District Consumer Disputes Redressal Commission.