Refund Policy

Because INKZIO products are custom-made to your design and specifications, refunds are limited to the situations described below. This policy is designed to comply with Indian consumer protection standards while accounting for the nature of print-on-demand personalized products.

• Payment was debited but the order was not created — full refund within 5–7 business days.
• Order cancelled by INKZIO before production due to stock, pricing, or compliance issues — full refund.
• Duplicate payment for the same order — excess amount refunded after verification.
• Confirmed manufacturing defect, misprint, or wrong item shipped — refund or replacement per our Return & Replacement Policy.
• Order not delivered and declared lost by the courier after investigation — full refund or re-shipment at your choice.

• Change of mind after production has started.
• Incorrect design, spelling, or placement approved by you at checkout.
• Minor colour variation within industry-standard print tolerances.
• Incorrect size ordered by the customer where size charts were available.
• Damage caused after successful delivery (unless covered by transit damage reported within 48 hours).

1. Email support@inkzio.com with your order number, photos (if applicable), and reason for the request.
2. Our team reviews eligibility within 2 business days.
3. Approved refunds are initiated to the original PayU payment method.
4. Bank/UPI settlement typically reflects within 5–10 business days depending on your issuer.

If only part of a multi-item order is affected, we may issue a partial refund equal to the value of the affected item(s) plus proportional shipping where applicable.

INKZIO no longer accepts new cash on delivery orders. For eligible legacy COD orders placed before our prepaid-only policy, refunds are processed via bank transfer or UPI to an account you provide. Valid ID may be required for verification.